Care-needs assessments, support planning, home adaptations and routes into Hampshire County Council Adult Social Care.
Self-Referral and Support Navigation
Health and Wellbeing Index for Basingstoke and Deane
Use this index to find health information, local support, NHS services, community organisations and routes that may be available without first arranging a routine GP appointment.
The page has been deliberately simplified to make it reliable across mobile phones, tablets and computers.
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Help for people unable to use the internet
With thanks to Citizens Advice Basingstoke and Citizens Advice Tadley for answering telephone enquiries using information from this index.
Citizens Advice Basingstoke:
0808 278 7829
Citizens Advice Tadley:
0808 278 7987
A A
Independent support to help people understand their rights, express their views and take part in decisions about health, care and wellbeing.
Local information to help people remain active, independent, socially connected and healthier as they get older.
Local treatment, recovery services, NHS guidance, support for families and routes to direct or self-referral help.
Health, wellbeing, carers, welfare and community support for veterans, serving personnel, reservists and Armed Forces families.
Information, exercise, pain-management support and local or national services for arthritis and long-term joint problems.
Support and advocacy for people receiving enteral, parenteral or oral nutritional support at home.
Information about asthma, breathing difficulties, smoking, COPD and practical ways to protect and manage lung health.
Information and support for autistic people, children and young people, families and carers, including local and Hampshire resources.
Local dementia services, activities, practical information, carers support and resources for people affected by dementia.
B B
Local disability information, representation, social activities, support groups and resources for disabled people and carers.
Local voluntary-sector support and information about charities, community groups, volunteering and services across Basingstoke and Deane.
Practical information and emotional support following the death of a relative, friend or someone you care about.
Information about bladder and bowel health, continence services, managing symptoms and the importance of good hydration.
Emergency first-aid information including CPR, severe bleeding and actions that can help while emergency assistance is on its way.
Eye-health information, local services and support for people affected by sight loss or visual impairment.
Information about blood tests, preparing for a test, arranging appointments and understanding the testing process.
Specialist mental-health and wellbeing support for police, ambulance, fire and other emergency-services personnel and their families.
Local and national information and support for people affected by acquired or traumatic brain injury, their families and carers.
Support for asthma, COPD, breathing problems, smoking and other issues affecting respiratory and lung health.
C C
Local and national information, practical help and wellbeing services for people affected by cancer, families and carers.
Heart-health information, prevention, cardiac rehabilitation and emergency-response resources.
Equipment and technology that can help people remain safer, more confident and independent in their own home.
Information about registering as a carer, carers assessments, emergency planning, benefits, wellbeing and local support.
Support for children and young people who help care for a parent, sibling, relative or another person.
Information about NHS cervical screening, eligibility, invitations, appointments and why screening is important.
Hampshire mental-health signposting and support for children, young people, parents and carers, including CAMHS information.
Local services, parenting information, family support and health and wellbeing resources for children and young people.
Information and support relating to autism, ADHD, neurodiversity, development and children’s health.
Self-management, physiotherapy, musculoskeletal self-referral and support for persistent back, joint and muscle pain.
Free independent advice about benefits, money, debt, housing, employment, consumer issues and practical problems.
Local exercise, social and community opportunities that can support physical health, confidence, independence and connection.
Hampshire’s countywide directory of care, community, wellbeing and independent-living information and services.
Information about NHS Continuing Healthcare, eligibility, assessment and fully NHS-funded packages of ongoing care.
Help with food, energy, household bills, benefits, debt, emergency assistance and other financial pressures.
Information relating to COVID-19, vaccination, symptoms and managing ongoing effects following infection.
Information and support for inflammatory bowel disease, including Crohn’s disease and ulcerative colitis.
Emergency information and learning resources covering CPR, heart attack, severe bleeding and other urgent first-aid situations.
D D
Signs of dehydration, practical hydration advice and information particularly relevant to older or vulnerable people.
Local information, activities and practical support for people living with dementia, families and unpaid carers.
Information about finding a dentist, accessing urgent dental help and looking after your teeth and oral health.
Information about diabetes prevention, management, education, healthy living and local or NHS support.
Mobility equipment, home adaptations, transport, benefits and local services that can support independent living.
Local disability information, representation, activities and community support from Basingstoke and Deane Disability Forum.
Planning, practical help and information for patients preparing to leave hospital and return home safely.
Information for unpaid carers involved in hospital discharge, care arrangements and supporting someone after they return home.
Confidential local and national support for people experiencing domestic abuse or concerned about another person.
Health, family, carers and community information for people with Down’s syndrome and those who support them.
Confidential information, treatment and recovery support for people affected by drug use, including families and carers.
E E
Healthy-eating information, weight-management support, eating-disorder resources and help for people struggling with food costs.
Accessible health, care and wellbeing information designed to be easier to read and understand.
Practical information about preparing for flooding, severe weather, power cuts and other emergencies.
If you have run out of medicine that you normally receive on repeat prescription, NHS 111 online may be able to help arrange an emergency supply.
Mental-health and wellbeing support for police, ambulance, fire and other emergency-services personnel and their families.
Information about planning ahead, palliative care, hospice support and help for patients, families and carers.
Trusted information and support for people affected by endometriosis, including symptoms and routes to help.
Information, practical advice and support for people living with epilepsy and those who support them.
Exercise guidance and a local directory of opportunities for different ages, health needs, fitness levels and abilities.
F F
Advice, risk checking, strength-and-balance activities and local support to help reduce the risk of falling.
Hampshire's directory of services, activities and support for children, young people and families.
Help with benefits, household bills, energy, food, debt and other financial pressures.
Home fire-safety advice and free personalised visits from Hampshire and Isle of Wight Fire and Rescue Service for people who meet its criteria.
Practical emergency first-aid resources covering CPR, severe bleeding and other urgent situations.
Information about maintaining healthy feet and legs, common problems and routes to appropriate local support.
H H
Trusted health apps, online checkers and digital tools that can help people understand and manage aspects of their health.
Information about NHS screening programmes and useful online tools for checking common health risks.
Free health information and support at Basingstoke and North Hampshire Hospital.
Share experiences of local health and care services and find independent information about accessing support.
Hearing checks, NHS self-referral routes and local support, including hearing aids, tinnitus and earwax information.
Learn how to recognise a possible heart attack, call for emergency help and provide CPR or immediate first aid.
Find care, practical help, equipment, adaptations and services that can help someone remain independent at home.
Citizens Advice support around returning home safely, energy and water costs, benefits and other practical needs.
Planning, support and practical information for patients preparing to leave hospital and return home safely.
Hampshire Hospitals information about conditions, tests, procedures, treatments and hospital care.
Information about housing problems, homelessness, repairs, adaptations and help with accommodation.
CGH Partnership information about appointments, prescriptions and other practice procedures and services.
Why hydration matters, signs of dehydration and practical advice for staying well hydrated, particularly for older or vulnerable people.
I I
Information and digital support for people experiencing insomnia, persistent poor sleep or difficulty establishing healthy sleep patterns.
Help with getting online, using computers, tablets and smartphones and building confidence with digital services.
J J
Physiotherapy, musculoskeletal self-referral, exercise and self-management support for joint, back and muscle pain.
K K
Friendship groups, social activities, volunteering, hobbies, community cafés and other ways to stay involved and connected across Basingstoke and Deane.
L L
Local NHS and community information, including annual health checks, reasonable adjustments, advocacy, Basingstoke Mencap and specialist support.
Confidential support relating to sexuality, gender identity, relationships, sexual health and emotional wellbeing.
Local information and activities designed to help people maintain strength, mobility, independence and social connection as they get older.
Find friendship opportunities, social groups, community cafés, befriending, volunteering, hobbies and ways to reconnect locally.
Information, self-management advice and rehabilitation support for people living with persistent symptoms following COVID-19.
NHS information about living with a long-term condition, understanding symptoms, preparing for appointments and managing health day to day.
Healthy-weight information and local or NHS-supported weight-management routes for people who want help reaching a healthier weight.
Advice and support relating to asthma, COPD, breathing difficulties, smoking and maintaining healthy lungs.
Information and support for people affected by lupus and related autoimmune conditions.
M M
Trusted information and support for people affected by myalgic encephalomyelitis, also known as ME/CFS, and for families and carers.
Information about delivered hot meals and related support available to eligible Hampshire residents who may find preparing meals difficult.
Urgent and non-urgent mental-health support, NHS Talking Therapies, local services, crisis information and self-help resources.
Information and support about menopause symptoms, treatment choices and ways to manage health and wellbeing.
Local opportunities for men to meet other people, talk, take part in practical activities and support their health and wellbeing.
Trusted information and support about migraine symptoms, treatment, triggers and self-management.
NHS information about checking moles, recognising changes that may need assessment and when to seek medical advice.
Information and support for people living with motor neurone disease, their families and carers.
Help for back, joint, bone and muscle problems, including North Hampshire MSK self-referral, physiotherapy and persistent-pain support.
Information, practical support and local or national resources for people affected by multiple sclerosis, their families and carers.
NHS information for patients waiting for a hospital appointment, specialist opinion, procedure, treatment or operation.
N N
Information and support for neurodivergent children and young people, including resources for parents, carers and families.
Local befriending, community transport, cafés, gardening, handyman help and other practical support designed to help older people remain independent and connected.
O O
Information and local activities supporting strength, mobility, independence, falls prevention and social connection as we get older.
Bone-health information, osteoporosis risk checking, exercise guidance, falls prevention and specialist information and support.
P P
Information about new, recurring and persistent pain, physiotherapy, musculoskeletal services, exercise and practical self-management.
Information about possible symptoms, risk, family history and sources of help and support for pancreatic cancer.
Local groups, exercise opportunities, practical information and national support for people affected by Parkinson’s, their families and carers.
Help for people struggling to afford period products and information about wider food, household and cost-of-living support.
Hampshire PA Finder helps connect people looking for independent-living support with personal assistants who can provide that support.
Find physiotherapy and musculoskeletal support for back, joint, muscle and bone problems, including North Hampshire NHS self-referral routes.
NHS information for people waiting for a clinical opinion, hospital appointment, procedure, treatment or operation.
Free resources for creating personalised music playlists that can support people living with dementia and the people who care for them.
Pregnancy information, maternity self-referral, health concerns and support before, during and after pregnancy.
Practical information to help prepare for severe weather, flooding, power cuts and other emergencies.
Guidance about ordering prescriptions, repeat medicines, emergency supplies, prescription queries and using community pharmacy services.
Information about prostate cancer, possible symptoms, risk factors, PSA testing and sources of further help and support.
R R
Information about ordering regular medication, prescription queries, pharmacies and what to do if you unexpectedly run out of medicine.
NHS screening information and online tools that can help identify common health risks and show when further advice or assessment may be useful.
Free and confidential help for young people who have run away, are thinking about running away or are worried about someone who is missing.
S S
Information about NHS screening programmes, who is normally invited, why screening matters and useful health-risk checkers.
A broader directory of treatments, support services and resources that may be available without first arranging a routine GP appointment.
Confidential contraception, STI testing, advice and information about local sexual-health services.
Trusted information about common skin conditions, symptoms, treatments and when medical assessment may be appropriate.
Digital cognitive behavioural therapy and practical support for persistent insomnia and poor sleep.
Stop-smoking support alongside information about breathing problems, asthma, COPD and protecting lung health.
T T
Questions, appointment-planning prompts and practical guidance to help you prepare for a GP, hospital or other healthcare consultation.
Free NHS psychological support for anxiety, depression and related difficulties, with online self-referral available for eligible patients.
Information and support for people living with tinnitus, including hearing information, self-help and routes to further advice.
Information, practical resources, helpdesk support and online groups for people affected by Tourette syndrome.
Community transport, hospital travel, accessible transport, mobility support and other local ways of getting around.
V V
NHS information about routine vaccinations, eligibility and when different vaccines are normally offered.
Health, welfare, carers and community support for serving personnel, veterans, reservists and Armed Forces families.
Confidential practical and emotional support for people affected by crime, whether or not the crime has been reported to the police.
Free practical support for vulnerable households experiencing difficulties with utility bills, suppliers and related household pressures.
W W
Information about mobility aids, wheelchairs, scooters, accessible transport and practical options for getting around safely and independently.
Practical advice to help you prepare for a GP, hospital or other healthcare appointment, including questions you may want to ask.
Information about healthy weight, eating well, physical activity and local or NHS-supported weight-management options.
Y Y
Information and support for children and young people who help care for a parent, sibling or another family member because of illness, disability, mental-health difficulties or substance misuse.
Health, wellbeing and support information for children, teenagers and young adults, including mental health, relationships and local services.
Top 12 direct-access and self-referral routes
These commonly used services may offer direct contact, online self-referral or information about the referral requirements.
Route 1
Check referral requirements
Physio, back and joint pain
Circle Integrated Care provides the NHS musculoskeletal service for North Hampshire, including Basingstoke. Its public page explains local clinics and access to MSK care, but does not clearly state that every patient can self-refer.
Route 2
Online self-referral
Talking therapies
NHS Talking Therapies Hampshire supports people aged 16 and over with anxiety, depression and related difficulties. Online self-referral is available.
Route 3
Direct access
Sexual health
Access confidential sexual-health clinics, STI and HIV testing, contraception, condoms by post and other Hampshire services.
Route 4
Online self-referral
Coils and implants
The Mid Hampshire Healthcare LARC service provides access to long-acting reversible contraception, including contraceptive implants and coils.
Route 5
Online sign-up
Weight management
Gloji Hampshire offers funded weight-management programmes for eligible Hampshire residents, with digital and activity-based options.
Route 6
Direct access
Stop smoking
Smokefree Hampshire provides free specialist support, including one-to-one advice, stop-smoking treatments and access through local clinics.
Route 7
Online self-referral
Alcohol and drug support
Inclusion Recovery Hampshire provides free, confidential alcohol and drug support for Hampshire residents, including an online self-referral route.
Route 8
Online self-referral
Pregnancy and maternity
The SHIP maternity referral service is the single online access route for maternity referrals in Basingstoke and other Hampshire, Southampton, Portsmouth and Isle of Wight areas.
Route 9
Direct contact
Support for unpaid carers
The Princess Royal Trust for Carers in Hampshire offers free information, advice, emergency planning and practical support for unpaid carers.
Route 10
Clinical referral required
Cancer wellbeing support
Ark Cancer Charity supports patients receiving treatment through Hampshire Hospitals. Wellbeing therapies and counselling are accessed following referral from the patient’s clinical team.
Route 11
Self-referral available
Continence support
Hampshire and Isle of Wight Healthcare’s continence service provides assessment, advice and support. Its service page includes self-referral information and contact details.
Route 12
Urgent direct access
Urgent eye problems
The NHS Community Urgent Eye Care Service provides assessment and treatment for sudden eye problems such as flashes, floaters, vision loss, redness, discomfort and minor eye injuries.
